FAQ

RETURNS

Returns - Stocked Products 
We accept unused, new product returns for 30 days from the original ship date with a 25% restock fee.  To return an unused product you must call for a return authorization and the product must be shipped freight prepaid.
 
Returns - All Shocks 
Unfortunately, there are absolutely no returns on shocks or custom "one off" products.  These items are made specifically per customer and are unsellable to the general public.  Therefore, once you buy it you own it.

Canceled Orders - Orders that you cancel will have a 4% Credit Card Cancel Fee. Credit card companies do not refund the fees to us.

Notification and Disclaimer of Liability

This product is designed for off road use only.  This product is designed and intended solely for legally-organized and sanctioned, closed-course, off-road competition use and is not for use on public streets, roads or highways.  Be sure to abide by all local, state, and federal laws, including but not limited to vehicle safety and traffic laws.

Due to the extreme forces and stress that off road racing components are exposed to, absolutely no warranty is stated or implied by Big Shocks Inc.

Under no circumstances will Big Shocks Inc. accept any liability; expressed or implied for the intended or unintended use of any of our products.  Racing is a dangerous activity.  By choosing to race, our customers accept all risks associated with racing.

USA Shipping ONLY.

Find a US based freight forwarder, and we will ship to them.